By placing an order with Graphic Hero, you agree to the following terms:
Turnaround time for a print job where a PDF or hard copy proof is selected begins the next business day the proof has been approved by you and the payment made. If you did not select a PDF or a hard copy proof, turnaround time begins the next business day your file is uploaded and the payment made.
Please note: if we are unable to print your files because they do not conform to our file requirements, your job status will be put “On Hold” and your turnaround time will be reset.
Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. Turnaround times are estimates only, and are not to be confused with a guarantee. We assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
All orders must be prepaid. We accept Visa, MasterCard, American Express, Discover, and electronic checks. If you would like to pay by a regular check, your order will not be processed until the check has cleared. This may cause a significant delay in your order. Under no circumstances will Graphic Hero, provide COD terms on an order. Credit terms may be applied for and are reviewed on a case by case basis.
Prices posted on this website are subject to change without notice. Written estimates are good for 7 days. An estimate not accepted within 7 days may be changed.
Graphic Hero reserves the right to use its sole discretion in refusing to print or design anything it deems improper or known to be illegal. Graphic Hero, is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Graphic Hero, for printing and/or publication.
Once an order is submitted through our website, whether through our shopping cart or any other online transaction tool (such as Google Checkout, PayPal), or with any other form of payment (cash, check, money order), the order may NOT be cancelled. All sales are final.
Accuracy of Specifications
Price quotes are based on the accuracy of the specifications provided. Graphic Hero can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with Graphic Hero are to the client’s knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
Graphic Hero’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without
limitation, lost profits. Graphic Hero warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Graphic Hero makes no other warranty and no actions or words of Graphic Hero or its officers, employees or agents shall constitute a warranty.
The customer represents that it has the legal right to produce all design and printed materials ordered from Graphic Hero. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against Graphic Hero based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or design produced by Graphic Hero ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Graphic Hero harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Graphic Hero against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Graphic Hero for any legal fees and expenses it reasonably incurs in responding.
It is the client’s responsibility to maintain a copy of the computer files, artwork and transparencies. Graphic Hero is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until Graphic Hero can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. Graphic Hero does not archive your work for longer than it takes to produce the final product. Please save your work!
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.
When requested by the customer, Graphic Hero will submit color proofs for the customer’s review and approval. Shipping charges associated with sending the proof will be displayed during the order process. Proofs must be returned, at the customer’s expense, to Graphic Hero marked “O.K .” or “Revised Proof Required” and signed by the customer. Until the proof is returned, no additional work will be performed. Graphic Hero will not be responsible for undetected production errors if:
o Proofs are waived by the client
o The work is printed per the client’s written OK
o Requests for changes are communicated verbally
o All requests for changes of any kind must be made in writing to avoid mistakes.
o Turnaround estimates begin after the proof is approved and payment made and arrives at Graphic Hero with the customer’s signature.
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a “pleasing color” variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
Customer Supplied Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a “pleasing color” standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.
Electronic PDF Proofs
In order to provide an avenue for faster turnarounds, Graphic Hero may supply an electronic PDF proof when requested by the customer. PDF proofs are optimized for fast web downloads, and as a result, may appear “pixelated”. It should be noted that the final printed pieces will not appear in this manner, provided that the customer supplied artwork complies with our Artwork Guidelines. Furthermore, due to the variation in monitor colors and adjustments, PDF proofs may not provide an accurate color representation of the final printed work. It is recommended that a hard copy proof be purchased for all color critical work.
Graphic Hero will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of a significant underrun, Graphic Hero may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 10%.
Charges for delivery of materials and supplies from the client or the client’s supplier to Graphic Hero are not included in quotations unless specified. Graphic Hero is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, Graphic Hero and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Graphic Hero’s performance has fully satisfied all terms, conditions and specifications.
Disputes & Venue
For legal purposes, the venue for any dispute shall be Colorado Springs, Colorado, USA.
Right to Subcontract
Graphic Hero shall have the right to assign any portion of the work required to another contractor.
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order.
Any information Graphic Hero collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by Graphic Hero.
Graphic Hero may use your product/design for samples or advertising purposes, unless notified in writing of its inability to do so. In the event of a written notice, Graphic Hero will cease its usage of your product within 30 days of receipt of the notice. Any usage of the product for samples or advertising purposes prior to the receipt of the written notice will be deemed as acceptable.
Your credit card bill will read “Graphic Hero”
All taxes and assessments levied by any governmental authority are the responsibility of the customer. All amounts due for taxes and assessments will be added to the customer’s invoice. No tax exemption will be granted unless the customer’s “Exemption Certificate” (or other official proof of exemption) accompanies the order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.
All artwork submitted must meet the guidelines as set forth by Graphic Hero. Files which do not meet these requirements will be rejected or corrected at Graphic Hero discretion. Time spent for correcting or conforming improper artwork will be billed.
All Sales Are Final. Since each job is custom created for its owner, it can not be reused or resold to other clients. Graphic Hero do not offer returns, nor credit towards future orders.
Your privacy is very important to us. Your information will only be used to complete your order. Under no circumstances will your information be sold or used for any other purpose. Rarely, Graphic Hero may send out special notices regarding new features and products available on this site. At your discretion, you may also opt-in to receive special promotional emails which may include discounts and other special offers from Graphic Hero.
Graphic Hero may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on May 13, 2013.
Our standard shipping method is UPS ground shipping. Most of the items delivered in the US within 3 business days (production time is not included). For rush service inquiries, please contact customer service.